In any case, the user must go to the Centre's information point to add tickets, or request them through the Whatsapp channel, i.e. they cannot be made through the application, in the following cases: 
- When the value of the receipt exceeds the amount of EIGHT HUNDRED EUROS (800,00€), 
- When it is a third receipt from the same shop made on the same day. The user may not add more than two receipts for the same shop on the same day via the application.  
Participants must keep the proof/s of purchase, which may be requested by the Centre at any time, and are obliged to send it within fifteen calendar days of being requested to do so. If this is not done, the Centre reserves the right to eliminate the participant from the programme if he/she has not accredited him/her, and may even block the virtual card. 
- Users who have problems accrediting points in person or on the app should go to the Centre's information point or contact infopoint staff via the whatsapp channel. 
- If a company only uses electronic tickwets, the user must go to the information point to have the points added manually within 30 days from the date of the purchase receipt or by contacting the infopoint staff via the whatsapp channel. 
- Points expire 12 months after receipt.