General Terms and Conditions of Contracting of our payment service provider Pecunpay
This document outlines the Terms and Conditions applicable to the use of the Card described herein and issued by PECUNIA CARDS EDE, S.L.U., with Tax ID number B86972346 (hereinafter, “PECUNPAY”), with registered office at Avda. de Bruselas Nº35, 28108 – Alcobendas (Madrid), and registered with the Commercial Registry of Madrid: Volume 32368, Sheet 1, Page M-582661, Entry 1.
PECUNPAY is an Electronic Money Institution (EMI), authorized by the Ministry of Economy and registered with the Bank of Spain under number 6707, with the legal capacity to issue, manage, and operate electronic money and electronic/magnetic payment instruments, as well as provide payment services. It is supervised by the Bank of Spain, located at Calle Alcalá 48, 28014, Madrid.
PECUNPAY acts as the issuer on behalf of its Clients, who provide the USER with the Card as part of their own commercial relationship.
PECUNPAY has designated the following banks as depositories of client funds: Banco de Sabadell S.A., Unicaja Banco S.A., Banco Inversis S.A., and ABANCA Corporación Bancaria S.A., for the management and custody of such funds in relation to its activity as an electronic money issuer.
PECUNPAY provides the USER with the following contact information:
Teléfono: +34 91 345 78 17 | 900 264 741
Email de contacto: atencionalcliente@pecuniacards.es
Página Web: https://pecunpay.es/
1. DEFINITIONS
Card: Refers to the prepaid instrument issued by PECUNPAY that allows the USER to make payments against the available electronic money balance, and can be used to purchase goods or services.
User (USER): Refers to the natural person who uses the Card in accordance with these Terms and Conditions and agrees to comply with them.
Named Card: A Card issued with the USER’s personal data linked to it.
Unnamed Card: A Card issued without identifying the USER.
Virtual Card: A Card issued and managed in a digital format (e.g., wallet, app, mobile, or web).
Physical Card: A Card issued in physical (plastic) format containing the necessary identifying data for its use.
PECUNPAY Client or Client(s): Refers to the entity or company that contracts PECUNPAY to issue Cards for distribution to USERS and/or third parties.
Specific Conditions: Annexed document that outlines the specific features of each program, campaign, or product associated with the Cards, where applicable.
2. GENERAL CONDITIONS
This document sets out the Terms and Conditions governing the use of the Card issued by PECUNPAY (hereinafter, the "Conditions").
The parties agree that the clauses included in this document must be considered as general contractual conditions under the terms of Law 7/1998 of April 13 on General Contracting Conditions.
They also agree that Spanish shall be the governing language for these Conditions, as well as for all communications with the USER.
As the issuer, PECUNPAY has expressly and previously informed the USER of the existence of these General Conditions, which apply to the Card.
The USER expressly declares that they are aware of, understand, and accept these Conditions by submitting the application form (or by signing, activating, downloading, or using the Card). At any point during the contractual relationship, the USER has the right to request and receive a durable copy of these General Terms and Conditions, which will be provided by PECUNPAY and made available to the USER.
The USER declares they are acting on their own behalf and undertakes to provide PECUNPAY with any information, documentation, and graphic materials required under applicable law or contractual obligations.
The USER guarantees the accuracy of the information, documentation, and materials provided to PECUNPAY.
PRIORITY OF CONTRACTUAL TERMS
In accordance with Royal Decree-Law 19/2018 of November 23 on payment services and other urgent financial measures (hereinafter, "RDL 19/2018"), and subsidiarily with Royal Legislative Decree 1/2007 of November 16 (approving the General Law for the Defense of Consumers and Users – “LGDCU”), the following definitions apply:
A "consumer" is understood to be a natural person acting for purposes outside their trade, business, or profession.
A "non-consumer" is a USER acting within the scope of their business or professional activity when entering into this contract.
If the USER is considered a “non-consumer,” and where allowed under applicable payment services legislation, the provisions of these Conditions shall prevail over the general legal regime.
3. ACCEPTANCE AND ENTRY INTO FORCE
Signing these Conditions, using, possessing, activating, downloading, submitting the request form, or acquiring the Card implies the USER’s full acceptance of these General Conditions, which form the framework agreement between PECUNPAY and the USER.
Where applicable, these General Conditions shall be complemented by Specific Conditions that apply to each program, product, or acceptance network. Therefore, acceptance of these General Conditions also implies acceptance of the Specific Conditions for the type of Card acquired, forming an integral part of this Contract.
4. MODIFICATION OF THE GENERAL CONDITIONS
PECUNPAY reserves the right to modify the Conditions set forth in this Contract.
Any changes will be published on the PECUNPAY website and, in addition, will be communicated via email to both the PECUNPAY Client and the USER, using the contact email address provided, if applicable. However, such changes will not take effect until sixty (60) calendar days after the communication is sent (hereinafter, the “Effective Date of the New Conditions”).
During this period, the USER may cancel their Card immediately and free of charge.
If the new conditions are favorable to the USER, PECUNPAY may apply them automatically after publishing them on its corporate website.
If the USER disagrees with the new conditions, they may terminate the Contract by notifying PECUNPAY through the channels indicated in these Conditions or in the applicable Specific Conditions. Such objection must be submitted before the Effective Date of the New Conditions in order for them not to apply.
If the USER fails to notify PECUNPAY of their disagreement before the effective date, the USER will be deemed to have accepted the modification.
5. SUSPENSION
PECUNPAY may temporarily suspend the Card for security reasons, due to missing documentation (if previously requested), or in cases of suspected unauthorized or fraudulent use by the USER, or in any other expressly defined scenario.
Once the reasons for the suspension no longer apply, the Card will be reactivated in accordance with applicable regulations and operational procedures.
6. CARD CANCELLATION
- Voluntary cancellation by the USER
The USER may request cancellation of the Card in accordance with the Specific Conditions applicable to each case or as instructed by the PECUNPAY Client.
- Voluntary cancellation by PECUNPAY
PECUNPAY may cancel Cards with a minimum notice of sixty (60) calendar days, without providing any specific reason.
- Cancellation for cause
Either party may cancel the Card if the other party breaches any of the agreed conditions.
In addition, PECUNPAY may cancel the Card for:
Security reasons
Lack of required documentation
Suspicion of unauthorized or fraudulent activity
Any applicable reimbursements will be processed in accordance with Clause 14: Reimbursement.
7. PURPOSE AND NATURE OF THE CARD
The Card subject to this Agreement is a prepaid payment instrument based on electronic money, in accordance with Law 21/2011 of July 26 on electronic money, which allows the USER to make payments up to the available balance. The issued Card remains the exclusive property of PECUNPAY.
Cards may be issued in virtual or physical format, and may be named or unnamed, depending on the Specific Conditions.
The Card does not constitute a payment account and does not allow cash withdrawals, transfers to other payment instruments, or partial/full reimbursements—except in legally required cases.
The Card is non-reloadable and cannot be recharged by the USER.
Cards are non-transferable, unless otherwise expressly indicated.
Cards may be used as part of loyalty, promotional, incentive or rewards programs, among others.
8. SCOPE OF USE AND MODALITY
Cards may be enabled for use as follows:
In physical stores: to initiate payment transactions for goods or services in physical establishments that accept MASTERCARD or VISA, and have a compatible POS (Point of Sale) terminal.
The Card may also allow for other types of transactions, as long as they are enabled by PECUNPAY, with the USER’s prior knowledge and consent.
⚠️ Use of the Card may be restricted to a specific network of merchants or services. This follows the limited network exclusion defined in Directive (EU) 2015/2366 (PSD2) and its transposition into Spanish law: Article 4.k) 1º of Royal Decree-Law 19/2018 on payment services.
📄 Details such as the acceptance network, territorial scope, validity period, delivery method, and maximum balance or usage limits will be defined in the applicable Specific Conditions
9. LIMITATIONS OF USE
The Card must not be used for illegal activities, fraudulent transactions, or any operations contrary to anti-money laundering and anti-terrorist financing regulations.
If the Card is limited to a specific merchant network in the Specific Conditions, the USER must not use it outside of that network.
PECUNPAY reserves the right to suspend or cancel the Card in case of: Misuse, Suspicion of money laundering or terrorist financing, Fraud, Violation of any applicable regulation that could pose a risk.
10. FUNCTIONING AND ACTIVATION
The instructions for use, activation, and, where applicable, registration of the Card will be provided to the USER either: together with the Card, through the designated website/app, or via additional information included in the applicable Specific Conditions.
11. VALIDITY AND EXPIRATION
Each Card will have a defined and limited validity period, which will be indicated:
directly on the Card itself at the time of issuance, or
in the Specific Conditions provided to the USER.
Once the validity period has expired:
The Card will no longer be operational.
Any unused balance will be canceled, unless a refund is legally required, contractually agreed, or otherwise applicable.
In some cases, the availability period of the balance may differ from the Card’s actual validity period, as defined in the Specific Conditions.
12. BALANCE CONSULTATION AND USAGE
The USER may check the available balance and transaction history through: the app, the website, the wallet or any other method made available depending on the Card format and technology.
Each payment transaction will be automatically and immediately deducted from the available balance. It is not allowed to use the Card for an amount exceeding the available balance.
13 RIGHT OF WITHDRAWAL
The Card is issued by PECUNPAY on behalf of the PECUNPAY Client under a contract between both parties and is delivered to the USER either for free or as part of a promotional, loyalty, or similar program.
Unless otherwise stated, PECUNPAY does not have a direct commercial relationship with the USER, nor does it manage any top-up or receive funds from the USER. Therefore, the right of withdrawal regulated by Royal Legislative Decree 1/2007, of November 16 (General Law for the Protection of Consumers and Users) does not apply to PECUNPAY in this case.
This does not affect any rights the USER may have against the PECUNPAY Client or other third parties, if applicable.
14. REIMBURSEMENT
The Card is issued by PECUNPAY on behalf of the PECUNPAY Client and delivered to the USER either for free or as part of a promotional, loyalty, or similar program.
Unless otherwise agreed:
PECUNPAY does not manage the top-up, nor does it receive funds from the USER.
Therefore, PECUNPAY is not responsible for reimbursing the available balance to the USER.
Any applicable reimbursement, if allowed, should be claimed from the PECUNPAY Client or third parties, as appropriate.
15. CUSTODIA, BLOQUEO, PÉRDIDA O USO INDEBIDO
The USER is responsible for the safekeeping and diligent use of the Card. PECUNPAY is not liable for unauthorized use in cases where the USER loses control of the Card.
Unless otherwise stated, unnamed Cards cannot be blocked or recovered in the event of loss, deletion from the device, or if they are used fraudulently or improperly, resulting in the permanent loss of the balance.
In the case of named Cards, the USER must report any incident to PECUNPAY in accordance with the provisions of the clause "USER Obligations". Additionally, authentication, blocking, and recovery measures may apply if foreseen in the applicable Specific Conditions.
16. LIMITS
The maximum balance that may be stored on the Cards is one hundred and fifty (150) euros, unless a different amount is established in the applicable Specific Conditions or agreed otherwise between the PECUNPAY Client and PECUNPAY by express and signed agreement.
17. USER OBLIGATIONS
The USER agrees to comply with the usage conditions set forth in this Agreement and, in general, to use the Card in accordance with the applicable terms and conditions governing its issuance and use.
The USER also agrees to fulfill all obligations arising from this Agreement and shall be liable to PECUNPAY for any breach of these obligations.
The USER is responsible for ensuring the accuracy of the information provided and for keeping their personal data up to date, where applicable.
The USER shall respond in a timely and proper manner to any requests made by PECUNPAY, if necessary.
The USER must use only secure devices to access the application.
The USER undertakes to maintain a minimum level of security by applying available patches and updates as required.
The USER is solely responsible for the security and safekeeping of the Card. They must take all necessary precautions to prevent loss, theft, fraudulent use, misappropriation, or counterfeiting of the Card.
In such cases, the USER must immediately block the Card via the relevant mobile application and notify PECUNPAY through the contact details provided on the PECUNPAY website or by writing to atencionalcliente@pecuniacards.es
If the Card includes a designated space for a signature, the USER must sign it immediately upon receipt. Upon expiration or replacement of the Card, the USER must destroy it or return it to PECUNPAY by sending it via regular mail to the following address: Avda. de Bruselas Nº35, 28108, Alcobendas (Madrid).
PECUNPAY reserves the right to take appropriate action in the event of a breach of any of the above obligations.
18. PECUNPAY OBLIGATIONS
PECUNPAY undertakes to cancel expired Cards as well as those reported as destroyed, lost, or stolen.
PECUNPAY shall protect the USER’s personal and financial data using advanced security measures and shall prevent the use of the payment instrument once the USER has reported its loss, theft, or unauthorized use, where applicable.
PECUNPAY guarantees that adequate and free communication channels will be available at all times so the USER can report the loss, theft, misappropriation, or unauthorized use of the payment instrument, when applicable.
PECUNPAY will notify the USER of any security incidents that directly affect their data, confidentiality, or cause any harm. Additionally, such incidents will be reported to the relevant authorities where legally required.
PECUNPAY shall comply with all obligations arising from this Agreement.
19. FEES AND CHARGES
The issuance and use of the Card shall not incur any fees or charges for the USER, unless otherwise expressly indicated. However, if optional fees are applicable (such as for physical delivery, card replacement, etc.), they will be communicated at the time of contracting and prior to use.
20. FUNDS SAFEGUARDING
PECUNPAY declares that the funds deposited are safeguarded in accordance with the legal requirements established in Article 21.1 a) of Royal Decree-Law 19/2018, of November 23, on payment services and other urgent financial measures.
PECUNPAY expressly states and undertakes that such funds shall not be mixed at any time with the funds of any other natural or legal person who is not a client of its payment services.
The USER is also informed that PECUNPAY has appointed the following institutions as depository banks for client funds: Banco Sabadell S.A., Unicaja Banco S.A., Banco Inversis S.A., and ABANCA Corporación Bancaria S.A., for the management and safekeeping of these funds in connection with its activity as an electronic money issuer.
21. LIABILITY AND DISCLAIMER
The USER is informed that PECUNPAY acts as an electronic money issuer pursuant to Law 21/2011, issuing the Card on behalf of its Clients, who are responsible for delivering the Card to the USER under the terms of their own commercial agreement.
As such, PECUNPAY is responsible for the technical functioning of the payment instrument.
However, PECUNPAY is not responsible for the terms and conditions of the loyalty or promotional program in which the Card is included (such as points, rewards, access, or discounts), especially when these depend on a third party or the PECUNPAY Client.
PECUNPAY, without prejudice to any preventive measures it may adopt, disclaims liability in cases where any of the affiliated merchants refuse to accept the Card.
PECUNPAY is also not responsible for any disputes or liabilities arising from transactions carried out between the USER and a merchant.
PECUNPAY explicitly excludes from its scope the Visa Global Zero Liability Policy, adhering instead to the applicable European regulations.
PECUNPAY shall not be held liable if the Card is not accepted by merchants that are not part of the authorized network or outside the designated scope of use.
22. NOTIFICATIONS
All communications, notifications, and documentation required under this Agreement shall be addressed to the USER at the physical address and/or email address they have provided, where applicable.
Any communications from the USER to PECUNPAY must be sent by email to: atencionalcliente@pecuniacards.es or by post to the following address: Avda. de Bruselas Nº35, 28108, Alcobendas (Madrid).
The USER is responsible for notifying PECUNPAY of any changes to their address, email, phone number(s), or any other personal data previously provided. The USER shall be liable for any losses resulting from the use of invalid, incorrect, or outdated information.
23. CUSTOMER SERVICE AND COMPLAINTS HANDLING
Customer Service
If the USER needs to make an operational inquiry, report an incident, or request technical assistance related to PECUNPAY’s products and/or services, they may do so by contacting: atencionalcliente@pecuniacards.es
Complaints Handling
If the USER believes that PECUNPAY has breached any legal or contractual obligation, or if Customer Service has not resolved the reported issue satisfactorily, they may file a complaint with PECUNPAY’s Customer Service Department.
To this end, PECUNPAY provides a complaint form available on its website, which can also be requested by email at servicioatencioncliente@pecuniacards.es. The completed form must be submitted by email to the same address or by post to: Avenida de Bruselas Nº35, 28108 – Alcobendas, Madrid.
The USER has up to two years from the date on which they became aware of the events giving rise to the complaint to file it. Complaints submitted after this period will not be processed.
PECUNPAY has a maximum of 15 business days from the date of receipt to issue a response. In exceptional cases, if PECUNPAY is unable to respond within this period due to reasons beyond its control, it will issue a provisional reply explaining the delay and indicating when the USER can expect a final response. In any case, the final response shall be issued within one month.
PECUNPAY is not affiliated with any Consumer Arbitration Board.
Finally, the USER is informed that, if they are not satisfied with the resolution or if PECUNPAY has not responded within the period, they may file a complaint with the Bank of Spain’s Complaints Service: Banco de España (Departamento de Conducta de Entidades), C/ Alcalá, 48, 28014, Madrid. https://clientebancario.bde.es/pcb/en/
However, if the USER is classified as a consumer, they may not file a complaint with the Bank of Spain’s Complaints Service if more than one year has passed since submitting their complaint to PECUNPAY’s Customer Service Department.
This clause has been drafted in accordance with PECUNPAY’s Customer Ombudsman Regulations, which are available on the corporate website.
24. PERSONAL DATA PROTECTION
In compliance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), and other applicable legislation, the USER is informed that PECUNIA CARDS EDE S.L.U., with tax ID B86972346 and address at Avenida de Bruselas Nº35, 28108 - Alcobendas, Madrid, is the data controller for their personal data.
PECUNPAY has appointed a Data Protection Officer (DPO), who can be contacted for any questions or requests related to personal data processing at datosdpo@minsait.com .
If the Card is a named card, the USER’s personal data (such as identifying information, card-related data, and communication records with PECUNPAY) will be processed by PECUNPAY for the following purposes: management of the contractual relationship, notification of any incidents, communication of changes to the Conditions or matters affecting Card use, and to send commercial communications related to similar PECUNPAY products or services, based on legitimate interest and contractual execution.
The USER’s data will be kept for the duration of the contractual relationship and thereafter for the time required to comply with legal obligations and the statute of limitations for possible liabilities. In particular, data will be kept blocked for ten years in accordance with anti-money laundering and anti-terrorism financing laws, after which it will be securely deleted.
If the Card is unnamed, PECUNPAY does not foresee direct processing of personal data, except where communication is needed to manage incidents, in which case data may be processed under legal obligation.
Data Sharing
In the case of a named Card, the USER’s personal data may be shared with third parties such as entities linked to the financial sector and card processing companies, for the purpose of managing the operation of our terminals, as well as for ensuring secure customer authentication processes. Likewise, the data may be accessed by third-party service providers of PECUNPAY, with whom PECUNPAY has signed the appropriate data processing agreements, thereby ensuring a lawful and secure handling of the information. These providers may include consulting firms, personal data verification entities, external technology service providers, and similar entities, where necessary for the management of the contractual relationship.
Additionally, the USER’s data may be disclosed to public authorities, official agencies, judicial bodies, or law enforcement authorities to comply with legal obligations and to ensure the enforcement of any contractual duties, always within the scope of the powers legally granted to such authorities. Such disclosures may also occur within the framework of anti-money laundering and counter-terrorism financing regulations. These communications may be made to authorities and official bodies located both inside and outside the European Union (“EU”) and the European Economic Area (“EEA”), in compliance with the aforementioned purposes.
If the USER wishes to benefit from offers and promotions made available through the use of our services, their data may be transferred to the entity with which PECUNPAY has signed an agreement to provide such offer and/or specific service. This transfer shall be made solely for the purpose of managing access to, enjoyment of, and/or provision of the relevant offer, promotion, and/or service. Such transfer shall only occur if the USER has requested or accepted to participate in the offer or benefit from the corresponding service, in which case the USER’s consent constitutes the legal basis legitimizing the communication of the data. In any case, the USER will be informed in advance of the identity of the receiving entity and the essential details of the corresponding data processing.
If the Card is not named, no data transfers or communications of personal data are foreseen.
Exercise of Rights and Claims before the Data Protection Authority (Spanish Data Protection Agency – “AEPD”)
The USER may exercise their rights of access, rectification, objection, erasure, restriction, data portability, and objection to automated decision-making by contacting PECUNPAY’s Data Protection Officer in writing, either by post to Avda. de Bruselas Nº35, 28108, Alcobendas (Madrid), or by email to datosdpo@minsait.com. In any case, the USER must verify their identity by including a copy of their national ID or equivalent identification document.
If the USER believes that their rights have not been properly respected, or that PECUNPAY has failed to comply with its obligations regarding the protection of personal data, they have the right to file a complaint with the Spanish Data Protection Agency (AEPD) via https://www.agpd.es
For more information on the processing of personal data, the USER may consult PECUNPAY’s Privacy and Data Protection Policy, available on the corporate website.
25. ANTIMONEY LAUNDERING AND COUNTER-TERRORISM FINANCING
As an Electronic Money Institution, PECUNPAY is subject to and complies with the current legislation on the prevention of money laundering and the financing of terrorism, particularly Law 10/2010 of April 28 on the prevention of money laundering and terrorist financing, along with its implementing regulations and any other applicable legal provisions.
PECUNPAY shall apply all necessary measures to prevent money laundering and terrorist financing in accordance with the applicable regulations. In doing so, it may request additional information, limit, block, or cancel the Card, and disclose information to the competent authorities when legally required.
26. USE OF THE CARD ABROAD
If there are specific conditions regarding the use of the Card abroad, such details shall be outlined in the Specific Conditions applicable to the relevant program or product.
27. RECORDING OF COMMUNICATIONS
The USER authorizes PECUNPAY to record, by magnetic, computer-based, electronic, or other means, all data, inquiries, contractual details, and transactions carried out through any of the non-face-to-face services. The USER may request a copy of such records from PECUNPAY.
28. SPECIFIC CONDITIONS
Each Card may be issued under specific conditions depending on the program, the PECUNPAY Client, or the acceptance network. These Specific Conditions shall supplement or adapt the provisions of this document and will be made available to the USER at the time of delivery or prior to the activation of the Card.
29. LEY APLICABLE Y SOMETIMIENTO A FUERO
These Conditions shall be interpreted and enforced according to their terms and, in matters not expressly covered herein, shall be governed by the applicable Spanish legislation, which shall define the obligations and responsibilities of the parties.
The parties submit to the jurisdiction of the Courts and Tribunals of Madrid Capital for any disputes regarding the interpretation, performance, or execution of this Agreement, expressly waiving any other jurisdiction that may apply, except in cases where the USER is considered a consumer. In such cases, the applicable rules on jurisdiction set forth in current legislation shall prevail.
In particular, Article 29 of the Spanish Law on Information Society Services (LSSI) establishes that: “Contracts concluded electronically involving a consumer shall be presumed to have been entered into at the place of the consumer’s habitual residence. Electronic contracts between professionals or businesses shall, in the absence of an agreement to the contrary, be presumed to have been concluded at the place where the service provider is established.”
Additionally, Article 54 of the Spanish Civil Procedure Law (LEC) provides that:
“Express submission shall not be valid in contracts of adhesion, or those containing general conditions imposed by one of the parties, or those entered into with consumers or users.”
This is consistent with Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws (“TRLGDCU”).
SPECIFIC CONDITIONS – “CLUB LIFEstylers” LOYALTY CARD – NEINVER S.A.U.
These specific conditions (hereinafter, the “Specific Conditions”) govern the terms of issuance and use of the virtual prepaid cards (hereinafter, the “Card”) issued by PECUNIA CARDS EDE S.L.U. (hereinafter, “PECUNPAY”) within the framework of the loyalty program named “CLUB LIFEstylers” for users of The Style Outlets and Factory Centers, promoted by NEINVER S.A.U. (hereinafter, “NEINVER”), under the contractual relationship between the parties and in accordance with PECUNPAY’s current General Conditions.
1. NATURE OF THE CARDS
The Card is a virtual prepaid card, non-nominative and non-reloadable by the USER, with limited validity and usage as specified in this document.
The Card is not linked to a payment account and does not allow cash withdrawals or transfers to third parties.
2. ISSUANCE
The Card is integrated with Wallets (Google Pay / Apple Wallet), following the rules and requirements defined by NEINVER. The Card is stored digitally on the USER’s mobile device through Google Pay or Apple Wallet, after being downloaded from the program’s app (The Style Outlets app).
Each USER may request a maximum of three (3) Cards per year.
3. VALIDITY AND DURATION
The Card shall be valid for four (4) years from the date of issuance.
The available balance will be visible in the app/wallet and will remain accessible for twelve (12) months from the date it is generated. After this period, the Card will remain valid until its expiration date, although the balance will no longer be visible in the app.
After the four-year period from the date of issuance, the Card will be automatically cancelled, and any unused balance will be considered expired and non-reclaimable by the USER from PECUNPAY.
4. AMOUNTS, LIMITS AND FUND LOADING
The maximum annual amount available on the Card is €250.
Funds are loaded exclusively by NEINVER, not by the USER or PECUNPAY.
Loading is carried out by NEINVER through the points conversion system established under the program.
The Card cannot be reloaded or linked to any additional funds outside of the loyalty program’s point conversion system.
5. BALANCE CONSULTATION AND MANAGEMENT
The Card is digitally stored on the USER’s mobile device via Google Pay or Apple Wallet, after downloading it from the app.
The balance and transaction history of the Card may be checked via The Style Outlets app and/or the Wallet application.
6. USAGE RESTRICTIONS
The Card may only be used to pay for goods or services in the stores affiliated with the selected The Style Outlets center (those participating in the LIFEstylers loyalty program), as chosen by the USER as their “LIFEstyler Center”.
It may not be used outside this network, nor for online purchases or at non-affiliated merchants.
This instrument is covered by the limited network exclusion under Article 3.k) of Directive (EU) 2015/2366 (PSD2) and its transposition into Spanish law, specifically Article 4.k) 1º of Royal Decree-Law 19/2018, of 23 November, on payment services and other urgent financial measures.
The Card is non-transferable and does not allow balance transfers or assignment between users.
7. RESPONSIBILITIES
PECUNPAY is responsible solely for the correct issuance, technical operation, and maintenance of the Card as an electronic money instrument.
NEINVER is responsible for managing the program, handling point conversion and fund loading, communication with USERS, and defining participating stores and promotional conditions.
The USER is responsible for safeguarding and properly using the Card. In case of loss, misuse, or removal from the Wallet, recovery or replacement is not guaranteed.
8. RIGHT OF WITHDRAWAL
In accordance with Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws (“TRLGDCU”), the right of withdrawal does not apply to this instrument with respect to PECUNPAY, as no consumer contract exists between the USER and PECUNPAY. The Card is a promotional product not purchased directly by the USER from PECUNPAY and is limited to use within a restricted merchant network.
9. REFUNDS AND EXPIRATION OF FUNDS
The USER is informed that PECUNPAY neither owns nor controls the funds associated with the Card.
Without prejudice to the provisions of the General Conditions, no refunds will be issued to the USER. The Card does not support full or partial refunds.
If a product purchased with the Card is returned, the amount will be refunded, where applicable, to the same Card, in accordance with the conditions set by NEINVER and the participating store.
PECUNPAY is not responsible for managing points or handling USER claims related to promotions, discounts, or program terms.
10. CANCELLATION AND TERMINATION
The USER may cancel their Card:
By sending an email to baja@neinver.com and attaching their ID card or equivalent official document.
Through their private area at: https://es-myaccount.thestyleoutlets.com/security
11. COMMUNICATION AND SUPPORT
For inquiries or issues related to balance, points, promotions, app use, card validity, cancellation or termination, loss, or theft, the USER must contact the LIFEstylers program’s customer service channel: styleclub@neinver.com
Questions and issues directly and exclusively related to the Card as a payment instrument may be addressed to PECUNPAY’s Customer Service at: atencionalcliente@pecuniacards.es
12. DATA PROTECTION
The USER is informed that this Card does not require the direct processing of personal data by PECUNPAY, as it is a non-nominative payment instrument. For more information, refer to the data protection clause in the General Terms and Conditions and PECUNPAY’s Privacy Policy available at: pecunpay.es/politica_privacidad.html
Personal data associated with the loyalty program are processed by NEINVER S.A.U. as follows: “The personal data of participants will be processed in accordance with Neinver’s Privacy Policy, available by entering the specific URL of the center’s website followed by /politica-de-privacidad. The outlets will not manage participants’ personal data and will not assume any responsibility for such information.”
13. TAXATION
PECUNPAY does not intervene in the tax implications of the incentive received by the USER.
Any tax consequences arising from the use of the Card shall be the responsibility of NEINVER or the USER, in accordance with applicable legislation.
14. MODIFICATIONS
PECUNPAY may modify these Specific Conditions for legal, technical, or operational reasons, with prior notice to the USER. Under no circumstances shall such modifications affect the USER’s legally recognized rights.